Frequently Asked Questions
What payment methods can I use?
How does PayPal work?
How Do I Contact PayPal® Customer Service?
When will my order ship?
When will my order be delivered?
What does it cost to ship my order?
Do you ship outside the United States?
By which carrier will my order be shipped?
What if I change my mind and want a different size or color after my order is placed?
Can I ship to an address other than my own?
What if I am not pleased with my selection? Can I return the purchase?
What will it cost me to make a return or exchange?
If I give a gift to someone, can that person exchange it for something else?
Will my order be taxed?
I live outside the United States. Can I order from JockMcDuff.com?
What do I do if my item arrives damaged?
Can I see a record of my transactions with JockMcDuff.com?
How long does it take to process my return?
If I want to exchange my item for a similar item or a different size or color, how do I do that?
Do you sell your gift boxes?
Can I have a package delivered on Saturday?
If something goes on sale that I just purchased, can I get a credit on the price difference?
I purchased an item several years ago - do you still make this item?
Can I get replacement buttons for my Jock McDuff – Celtic Creations clothes?
How do I care for my purchase?
Is your merchandise manufactured in the USA?
Do you have a catalog?
How do I find out about employment opportunities at Jock MCDuff – Celtic Creations?
How do I find out about modeling opportunities?
Who are your models?
Where can I buy the music you feature on your site or commercials?
Do you have a press kit or a packet of information on your company?
Who is Jock McDuff?
Why should I register?
Is there a risk to storing my information online with you? Do you sell names to other companies?
I forgot my password, what should I do?
What browser settings do you recommend?
You recommend that I set my browser to enable cookies. Why?
What payment methods can I use?JockMcDuff.com accepts the following methods of payment for purchases:
Credit cards accepted: MasterCard, Visa, Credit cards issued by banks in the U.S., Canada and Japan
Other forms of payment: Online gift certificates, PayPal®
We do not accept:
CODs ,
Layaway plan,
Personal checks,
Money orders,
Credit cards issued by banks outside the U.S., Canada or Japan,
Credit cards with billing addresses outside the U.S., Canada or Japan
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How does PayPal work?PayPal is used to securely send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, select PayPal® during checkout on the JockMcDuff.com Web site and choose your method of payment. Your funds are transferred immediately and securely.
PayPal® is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients never see your bank account or credit card numbers.
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How Do I Contact PayPal® Customer Service?For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal® Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.
If you do not find the information you need in the Help Center, PayPal® Customer Service representatives are available to assist you. Send an e-mail for a prompt response or contact PayPal® directly by phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday
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When will my order ship?JockMcDuff.com endeavors to ship purchases within 48 hours of receiving your order.
Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.
We ship Monday through Friday except holidays via USPS or UPS when you choose the standard delivery option.
Shipments to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail.
Once your order has shipped, we will e-mail you a shipping confirmation. Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.
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When will my order be delivered?Pending order verification and credit approval, orders placed prior to noon Pacific Standard Time and shipping to the address listed with your credit card company as your official billing address will arrive as specified below. Saturday and Sunday are not considered business days.
Standard Ground: within 3 to 8 business days
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What does it cost to ship my order?Shipping rates are calculated according to the weight of your order. Orders weighing less than one pound via Standard Ground will ship free of charge. Orders weighing one pound or more, or shipping other than Standard Ground, will be shipped according to their weight and shipping rate.
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Do you ship outside the United States?Yes, JockMcDuff.com is pleased to offer shipping to all addresses, according to U.S. law.
The delivery time for overseas shipments may vary.
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By which carrier will my order be shipped?We ship via United States Postal Service or UPS.
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What if I change my mind and want a different size or color after my order is placed?Once an order is placed at JockMcDuff.com, you cannot make changes.
Click here to see our Return Policy. For assistance please email
sales@jockmcduff.com.
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Can I ship to an address other than my own?Yes, you can ship to another address besides your own. When you register with JockMcDuff.com, you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time.
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What if I am not pleased with my selection? Can I return the purchase?As long as the purchase was made within the timeframe specified below and the item has not been used or worn, you may return your order. Simply include your name, address, phone number and a note describing the problem along with the items you are returning (please use the original shipping box and packing materials). Write the return authorization number RA 100 on the front of the package.
Merchandise purchased at full retail price and returned within 20 days from the ship date on your invoice will be credited in the original tender (credit card or online gift certificate), if accompanied by original invoice.
Mail your return package to the following address:
RETURNS DEPT.
JOCK MCDUFF – CELTIC CREATIONS
2556 AZURE COAST DRIVE, LA JOLLA, CA 92037
We suggest you insure the package via U.S. Mail or UPS, and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.
All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.
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What will it cost me to make a return or exchange?All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.
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If I give a gift to someone, can that person exchange it for something else?Gift recipients who return an item and do not want an exchange will be issued a JockMcDuff.com online gift certificate.
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Will my order be taxed?Applicable sales tax will be included on all orders based on shipping address. We do not charge sales tax on the purchase of gift certificates; however, items paid for with gift certificates will be taxed.
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I live outside the United States. Can I order from JockMcDuff.com?We are pleased to ship to all addresses according to current U.S. law.
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What do I do if my item arrives damaged?Customer satisfaction is our goal at JockMcDuff.com. Please contact our Customer Service Representatives at sales@JockMcDuff.com and we will replace the order.
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Can I see a record of my transactions with JockMcDuff.com?By registering with us, you can check your order status online through the Order History area of your User Profile. All of the details regarding past purchases will be conveniently stored for you in an organized listing. You can also check the status of an order placed with JockMcDuff.com by contacting our Customer Service Representatives at sales@JockMcDuff.com.
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How long does it take to process my return?Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.
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If I want to exchange my item (except for swimwear and underwear for obvious reasons) for a similar item or a different size or color, how do I do that?Please return your exchange by mail.
If exchanging by mail, specify the new color or size of the item you are exchanging on a written note and include in your return package, and we'll send your new item after processing.
Exchange requests must be made within 30 days of order receipt for merchandise purchased at sale price.
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Do you sell your gift boxes?Yes, we can pack small items in our attractive, round gift boxes, covered in tartan fabric (4.5 inches diameter and 2.5 inches high), if listed in your order. We will include your personalized message, if you like, as well as a receipt (excluding pricing information), for easy exchange.
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Can I have a package delivered on Saturday?Depending on delivery schedules, some packages can be delivered on Saturdays.
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If something goes on sale that I just purchased, can I get a credit on the price difference?If jockmcduff.com.com makes a permanent price reduction on a product featured on our web store you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are excluded from this guarantee. Email
sales@jockmcduff.comto request credit for a price difference.
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I purchased an item several years ago - do you still make this item?Please contact our Customer Service Representatives at
sales@jockmcduff.comfor assistance in determining the availability of merchandise.
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Can I get replacement buttons for my Jock McDuff – Celtic Creations clothes?JockMcDuff.com has resources to replace buttons for some of our merchandise. Please contact our Customer Service Representatives at
sales@jockmcduff.comfor assistance.
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How do I care for my purchase?If you have a question on the proper care or fabric treatment of any of our items, please reference the item on our Web site and contact our Customer Service Representatives at
sales@jockmcduff.com.
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Is your merchandise manufactured in the USA?Our merchandise is both imported and domestic in origin. This information can be found on JockMcDuff.com along with other details about each of our products.
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Do you have a catalog?No, we do not currently have a catalog. However, when you register your email address, we will send you notices of our new products and store special mailers.
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How do I find out about employment opportunities at Jock MCDuff – Celtic Creations?We offer exciting career opportunities and are always searching for the most talented people to join our team. If you would like to know about positions available at Jock McDuff – Celtic Creations, please send a cover letter and your resume to:
Jock McDuff – Celtic Creations
Human Resources Department
2556 Azure Coast Drive
San Diego, CA 92037
E-Mail:jock@jockmcduff.com
We will contact only those persons selected for further consideration. Jock McDuff – Celtic Creations is an equal opportunity employer.
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How do I find out about modeling opportunities?We offer exciting career opportunities and are always searching for the most talented people to join our team. If you would like to know about modeling opportunities at Jock McDuff – Celtic Creations, please send a cover letter, photos and your resume to:
Jock McDuff – Celtic Creations
Human Resources Department
2556 Azure Coast Drive
San Diego, CA 92037
E-Mail:
jock@jockmcduff.comWe will contact only those persons selected for further consideration. Jock McDuff – Celtic Creations is an equal opportunity employer.
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Who are your models?Our models are from different countries, ethnicities, genders and ages and are chosen for their fit to our products. You don’t need to be Celtic to wear or use our products.
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Where can I buy the music you feature on your site or commercials?At this time we do not sell the music but please visit the Links page to find some really interesting and beautiful Celtic music.
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Do you have a press kit or a packet of information on your company?Please email
ben@jockmcduff.comfor media and public relations information on Jock McDuff – Celtic Creations.
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Who is Jock McDuff?Visit
Jock’s Taleto read all about the history of Jock, the development of the brand and the charities supported by Jock McDuff – Celtic Creations.
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Why should I register?Registering with JockMcDuff.com isn't required to explore the site, but it will allow you to fully enjoy JockMcDuff.com. Not only will shopping be easier, but your entire experience with the site will become more personal and convenient over time. You cannot make purchases or use E-mail to a Friend without being registered.
Registering allows you to maintain an account with JockMcDuff.com. Return customers can store credit card information for easier shopping, maintain an address book, review order history, check current orders and edit billing or shipping information
Once registered, you can access your account information from anywhere within the site by simply clicking the "e;My Account"e; button anytime during your visit. JockMcDuff.com is a secure site that respects your privacy. Read more about Security and Privacy.
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Is there a risk to storing my information online with you? Do you sell names to other companies?Your privacy on the Internet is important to us at JockMcDuff.com. We do not share, sell or trade with third parties any personal information, such as e-mail addresses, personal information collected as part of an online survey or other specific details about you, gathered online.
We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format. Our online
Privacy Policydescribes the types of information we gather online and how we use it. Please read this information carefully.
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I forgot my password, what should I do?If you have forgotten your password, please click forgot password.
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What browser settings do you recommend?Our site is optimized for use with Microsoft Internet Explorer 4+, Netscape Communicator (Navigator) 4+ and AOL 5+ browsers. If you have a previous version of one of these browsers, you can download a free copy of the latest version at Netscape's or Microsoft's Web site.
If you're running a browser of the 3.0 generation, you may experience difficulty entering some of the more secure parts of JockMcDuff.com. Our recommendation is that you simply upgrade (free of charge) to the latest version of Netscape or Internet Explorer by visiting your browser's Web site.
JockMcDuff.com was established with 800 x 600 monitor size standards, to complement the majority of today's Internet users.
If the JockMcDuff.com Web pages are wider or longer than your computer screen, try changing the settings on your monitor so you can see the full width of the pages without scrolling left to right or top to bottom. Try setting your monitor to a resolution of 800 x 600 or higher (832 x 624, 1024 x 768 etc.). To change your monitor settings:
Windows users, go to Start menu: Settings: Control Panel: Display
Mac users, go to Apple menu: Control Panels: Monitors & Sound
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You recommend that I set my browser to enable cookies. Why?JockMcDuff.com also uses cookies to measure activity on our sites, which allows us to determine which areas and features of our sites are most popular by measuring user activity. This information allows us to make improvements and updates to improve your JockMcDuff.com experience.
Most browsers are set to accept cookies; if yours is not, go to your browser's user preferences to turn cookies on.
Your user privacy will not be compromised; cookies contain no personally identifying information, nor does JockMcDuff.com share any of your information externally as highlighted in our Privacy Policy.
If you have additional questions about cookies and shopping on jockmcduff.com, contact our Customer Service Representatives at
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